The Contact Center serves as a customer service office that handles inquiries and complaints from consumers concerning purchased products. Information it gathers is treated as “verification” information, subjected to statistical analysis and recycled as input for product development proposals (hypotheses).

The Contact Center fields inquiries and complaints from general consumers on behalf of consigning companies. In the process, it compiles customer feedback and provides it to clients as information that can contribute to new service offerings and product improvements.

The center also conducts various telemarketing surveys, including consumer telephone and panel surveys. Its operations include gathering, compiling and analyzing consumers’ frank opinions and feeding them back as practical marketing information.

The center is also prepared to serve as a central office to handle inquiries about gift campaigns and applications for gifts from target consumers.